Adetoun Dacosta
Activity overview
Latest activity by Adetoun Dacosta-
Adetoun Dacosta created an article, FAQ on User Management on the Bankai Portal
1. Who can create and manage users on the platform?Only users with administrator access can create, edit, and manage users within an institution. 2. What roles can be assigned to users?Users can be...
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Adetoun Dacosta created an article, The Dashboard Overview: A Central View of Your Transaction Performance
The Dashboard provides a high-level, real-time view of transaction activity processed through the Hydrogen Switching System. It is designed to give institutions immediate visibility into performanc...
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Adetoun Dacosta created an article, Understanding Encryption Keys
Encryption keys are security mechanisms used to protect transaction data as it moves between financial institutions and switching platforms. They help ensure that sensitive information remains conf...
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Adetoun Dacosta created an article, FAQ on Transfers
1. What is the Transfers feature used for?The Transfers feature allows users to view and monitor all transactions processed through the switching platform. It provides real-time visibility into tr...
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Adetoun Dacosta created an article, Understanding the Three Legs of a Transaction (NE, FT, and TSQ)
Every transaction processed through the switching platform goes through three important stages — Name Enquiry (NE), Funds Transfer (FT), and Transaction Status Query (TSQ).These three “legs” ensure...
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Adetoun Dacosta created an article, FAQs on Surveys
Why do we conduct surveys?Surveys help us understand your experience with our services. They give us direct feedback on what’s working well and where improvements are needed.How often are surveys s...
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Adetoun Dacosta created an article, How to Log and Track Disputes/Reversals on the Hydrogen Service Portal.
The Hydrogen Dashboard allows you to log, track, and manage transaction disputes/ Reversals directly without sending emails.When a reversal claim is logged, the other party must either accept or re...
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Adetoun Dacosta created an article, FAQs on System Maintenance & Downtime
System maintenances are carried out periodically to improve system performance, enhance stability, and minimize the risk of service disruptions.How are clients notified of scheduled maintenance?All...