System maintenances are carried out periodically to improve system performance, enhance stability, and minimize the risk of service disruptions.
- How are clients notified of scheduled maintenance?
All institutions will be notified ahead of scheduled maintenance at least 24 hours in advance through official communication channels (e.g. email or teams notifications).
A follow-up notice will also be shared once the maintenance is completed and services are fully restored.
- What happens to transactions during downtime?
During downtime, transactions may fail or be temporarily unavailable depending on the type of maintenance.
Institutions are usually advised to reroute transactions away from the switch until services are confirmed back online. Once the system is restored, normal processing resumes.
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