FAQ on User Management on the Bankai Portal

1. Who can create and manage users on the platform?

Only users with administrator access can create, edit, and manage users within an institution.

2. What roles can be assigned to users?

Users can be assigned roles based on their responsibilities, such as Institution Operator or Institution Stakeholder.

3. How does a new user receive login details?

Once a user is created, login credentials and access instructions are sent to the registered email address.

4. Can I set a password for a new user?

Yes. Administrators may either:

• Set a custom password, or

• Allow the system to generate a secure password automatically

5. Will a new user be required to change their password?

If a custom password is set, the user will be prompted to change it during their first login.

6. How can I find an existing user?

You can search for users using the filter option, based on name, email address, or assigned role.

7. Why is proper user management important?

Effective user management helps maintain platform security, ensures role-based access, and supports smooth operational workflows.